Security
Built to handle other people’s customers
We handle your customers and their data, so security, privacy and reliability are foundations — not features. Here’s what’s in place, and what’s coming.
Live today
Protecting your data now
Workspace isolation
Every workspace’s data is isolated at the database level. One customer can never see another’s conversations or contacts.
Role-based access
A ten-level permission model controls exactly what each team member can see and do.
Secure authentication
Passwords are hashed with a strong algorithm; sessions are signed and can be revoked.
Encrypted in transit
All connections use TLS. Data moving between your browser, Aniro and the messaging platforms is encrypted.
Encrypted channel credentials
Access tokens and secrets for your connected channels are stored encrypted at rest.
Audit logging
Sensitive actions — support access, member and role changes, configuration edits — are recorded.
Data export & deletion
Your data is yours. You can export it and request deletion.
On the roadmap
What we’re building next
We’re transparent about what isn’t here yet. These are planned, not available today.
- PlannedSSO (SAML) and SCIM provisioning
- PlannedTwo-factor authentication (TOTP)
- PlannedSOC 2 Type II attestation
- PlannedConfigurable data-retention policies
Have a security or compliance question? Get in touch — we’re happy to help.
Start answering every customer today
Connect your first channel in about two minutes. Every message lands here — answered and organised.