Features

Everything you need to run customer conversations

Aniro is the whole front door — inbox, AI, knowledge, CRM, automation and reporting, working together as one platform.

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Omnichannel inbox

Every channel in one shared inbox

WhatsApp, Instagram, Messenger and web chat land in a single inbox your whole team works from — with assignments, notes, filters and full contact history.

  • One place for every conversation
  • Assign, filter, search and take notes
  • Real-time updates across your team
Learn more →
Sofia Marchetti
WhatsApp · Lead
AI active
Hi! Do you have the 2-bed apartment on Mill Road still available?
AniroYes — the 2-bed on Mill Road is available from the 1st, £1,450/month. Would you like to book a viewing this week?
Thursday afternoon would be perfect.
Booking a viewing needs a human — assigning to  Marta with the full summary.
Reply to Sofia…

AI agents

AI that answers like your best rep

Train an AI agent on your business once. It replies instantly in any language, asks one question at a time, qualifies leads and knows when to bring in a human.

  • Trained on your own knowledge
  • Qualifies leads and updates records
  • Hands off to your team with a summary
Learn more →
Agent
Front-desk agent
Tone: warm, concise
One question at a time
Escalate: pricing disputes
Knowledge: 12 sources
Published
Test chat
Do you deliver to Leeds?
Yes — we deliver across Leeds next-day. What’s your postcode so I can confirm the slot?

Knowledge base

Answers grounded in your business

Import your website, documents and FAQs. Aniro retrieves the right answer and cites its source — with separate internal and customer-safe knowledge.

  • Websites, PDFs, documents and FAQs
  • Retrieval with citations
  • Internal vs customer-safe visibility
Learn more →
Knowledge4 sources
Website — pricing & FAQ
Website
Synced
Returns policy.pdf
Document
Synced
Delivery & areas
FAQ
Synced
Product catalogue.csv
File
Processing

CRM & contacts

Know every customer

Every conversation builds a contact record — details, tags, lifecycle stage, owner and history — so nothing about a customer is ever lost.

  • Contact profiles and history
  • Tags and lifecycle stages
  • Owners and lead status
Learn more →
Conversations
1,284
Answered by AI
71%
Avg. reply
3s

Workflows & automation

Automate the repetitive work

Trigger replies, follow-ups, tag and lifecycle changes, assignments and escalations automatically — with business-hour rules so it always feels human.

  • Triggers, conditions and actions
  • Follow-up sequences
  • Business-hour aware
Learn more →
Sofia Marchetti
WhatsApp · Lead
AI active
Hi! Do you have the 2-bed apartment on Mill Road still available?
AniroYes — the 2-bed on Mill Road is available from the 1st, £1,450/month. Would you like to book a viewing this week?
Thursday afternoon would be perfect.
Booking a viewing needs a human — assigning to  Marta with the full summary.
Reply to Sofia…

Analytics

See what conversations earn

Track volume, response times, AI performance, handovers and conversion by channel and team — and export any view.

  • Conversation and lead reporting
  • AI vs human performance
  • Channel and team breakdowns
Learn more →
Conversations
1,284
Answered by AI
71%
Avg. reply
3s

Start answering every customer today

Connect your first channel in about two minutes. Every message lands here — answered and organised.

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